See How Payment Records Stay Linked
Our Privacy Policy separates the details needed to create and protect your account from the payment references needed to match a transaction. We may receive your phone number, verification result, sign-in time, device type and security events when you open an account or return through a
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mobile browser. A DANA, OVO, GoPay or QRIS payment can create a reference, amount and status record so our account team can check whether the wallet action reached your account. Bank transfer and virtual account references may be checked against the selected BCA, BRI, Mandiri or
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BNI route. We use these records for account access, payment reconciliation, fraud prevention and support replies, and retain them only for the period needed for those purposes or where local law permits. Eligibility and access depend on local law. If you disagree with a data use
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described here, you can ask us to clarify, correct or limit the relevant handling through the privacy path in your account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.